Complaint

Dear Sir or Madame

We are writing to complain about the train journey which we made on 1^st. July.

We bought train tickets from Peterborough 17.30 to Newcastle 20.15. Firstly, our train was late half an hour. We arrived after 10 pm (about 2 hours late) so we could not stay in guesthouse because door was locked. Finally, we had to pay extra money -£120 per night to stay somewhere else. For us students it was too expensive.

We would like compensation for the problems we had as a result the very poor train service.

Yours faithfully

Gislaine, Wilsa, Gosia