Monday, March 23, 2009

Wilsa and Sarka's Letter of Complaint

Dear Sir or Madam,

I am writing to complain about the dress which I bought from your internet website.

Firstly, I ordered a size 12 and you sent me a size 16. In addition , I wanted a black dress and you sent me a red one. Finally, your delivery service was really bad, because I paid £10 for the next day delivery and you delivered this item 2 days later.

I will send the dress back because of the wrong size and colour.

I would like to get my money back and I also expect a full refund for the postage paid.

Yours faithfully

Wilsa and Sarka

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