Complaint

Dear Sir or Madam,

I am writing to complaint about journey which we made on the 1^st of July.

We travelled by train from Peterborough to Newcastle, but your rail service was very poor. Firstly, the train left Peterborough late, at 6 pm. There was a long delay in York as well and the train arrived at Newcastle very late. In addition, we had to go to expensive hotel, because the guest house,

which we booked, was locked after 10 pm. Finally, we had to pay £120 to stay in another hotel.

I would like a compensation for these problems and I expect a full refund.

Your faithfully

Ming Ziay