Dear Sir or Madam

I am writing to make a complain about your poor service on12/02/2009.

firstly the train left peterborough at 6.oo pm in stade of 2.00pm .

in addition we had a delayed in york for 1 hour

finally the train arrived in Newcastle with 5 hours late

for that my booking in the hotel has been cancellled because i arrived after midnigt

i had to find another hotel in this night which was expensive

I would you to give me a compensation for the disastre you created on my journey.

yours faithfully

Adam and Joelle